● Cancellations

Requesting a cancellation of any order before it ships is possible by contacting our Support Team. Please contact us within 1 day via email or via phone at 231 601 7971.

● Returns

Returns for a full refund are accepted within 10 days, once you have received your order. Please keep in mind that we do not accept returns in case an item is damaged.

Custom or personalized orders can’t be returned or exchanged. The items that are not returnable are the Handmade Kiosks, the Fantasy Boxes, and the Fairy Doors.

We regret to inform you that we do not offer exchanges. However, we do offer a straightforward refund process for items returned within our return policy. Once you have received your refund, you can then purchase the preferred item from our website.

If for some reason you want to return the product (undamaged), please contact us with your order number via our contact form. You must pack it safely to avoid any damage and will be charged the cost of return. Returns are accepted within 10 days. Once your return is received and inspected, you will receive a refund. If the item that is returned is not in its original condition, is not eligible for a refund.

All costs for international delivery (fees, taxes, and duties) are the responsibility of the buyer.
If your parcel is returned because of incorrect information about the address or if you forgot to receive it, we can send it back, but you will need to pay the shipping cost again.
In case of a refund of a product – even if it was sent with free shipping – We will deduct a fee equal to the cost of shipping the item.

● Damaged Items

In case an item arrives damaged, please contact us via email within 1-2 days. Please also send us photos of the whole item, photos that highlight the issue of the damage, and photos of the packaging that the item arrived with.

Once we receive all this info we are going to investigate the issue with the shipping company and check how to proceed. This procedure might need one-two weeks in order to be completed and arrange a replacement.

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